VTA Skillset/FAQ

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What level of expertise are we expecting from the TSRs(Technical Support Requestors)?

• A very wide range. Could be first time debugging to having experience identifying and swapping electrical components.
• Check the requestor form for experience with equipment.

How far should debugging go during the calls?

• As far as your own skill can go.
• Do not promise consultation or replacement parts that would be covered under paid support.
• Follow-ups are encouraged.