What level of expertise are we expecting from the TSRs(Technical Support Requestors)?
- A very wide range. Could be first time debugging to having experience identifying and swapping electrical components.
- Check the requestor form for experience with equipment.
How far should debugging go during the calls?
- As far as your own skill can go.
- Do not promise consultation or replacement parts that would be covered under paid support.
- Follow-ups are encouraged.
... more about "VTA Skillset FAQ"
What level of expertise are we expecting from the TSRs(Technical Support Requestors)? +
Language code"Language code" is a predefined property that represents a BCP47 formatted language code and is provided by Semantic MediaWiki.
en +
Date"Date" is a type and predefined property provided by Semantic MediaWiki to represent date values.
2021 +
URL"URL" is a type and predefined property provided by Semantic MediaWiki to represent URI/URL values.